How to get a refund or a replacement:
In order to be eligible for a replacement, customers must have received a damaged product and must provide proof to our customer support email: firstname.lastname@example.org. Once this proof is reviewed and approved by the customer service team, customers will receive a replacement.
Other possible scenarios
1) Return Due To Change Of Mind
BatPods will happily accept returns due to change of mind as long as the product remains untouched and in resellable conditions. If the package has been opened, BatPods will not provide a refund. Customers who are elegible for a refund will have to pay for return shipping, however BatPods will arrange shipping.Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. BatPods will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3) Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
4) Process for parcel lost in-transit
Orders usually take 2 - 5 days to arrive, however in some extraordinary cases parcels can take up to 7 business days to arrive. If a parcel takes more than 10 business days to arrive, please get in touch with customer service (email@example.com) and we will process the replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
NOTICE: Due to COVID-19 we have extended our maximum shipping time up to 15 business days. We are doing our best to deliver your orders as soon as possible.